Warning: be alert not alarmed

Don’t panic: that Microsoft warning on your screen is probably a scam. Recently, I helped a client who experienced one of the most common computer scams we see today.

It’s a frightening experience when a warning suddenly appears on your screen, claiming that your computer has been infected, hacked or compromised.

For many people, especially when the message looks official, the natural reaction is to panic.

Fortunately, my client did exactly the right thing. Instead of following the instructions on the screen, they contacted Greyology first.

Within a short time, we had identified the problem, removed the scam page, checked the computer for any genuine threats and ensured everything was operating safely again.

The scam began with a simple click on what appeared to be a legitimate article link while browsing online.

These days, scam links can appear almost anywhere – on websites, social media, emails, online advertisements or even search engine results.

They are becoming increasingly sophisticated and can be difficult to distinguish from genuine content.

After clicking the link, a full-screen warning appeared claiming to be from Microsoft. The message stated that the computer had been infected and instructed the user to call a support number immediately.

Loud alarm sounds and spoken messages added to the sense of urgency.

Every attempt to close the warning seemed to trigger another pop-up, making it appear as though the computer had been completely locked.

This type of scam is commonly known as a ‘tech support scam’. While it often looks serious, the goal is not usually to damage the computer immediately. Instead, scammers rely on fear and urgency to convince people to contact them.

If the victim calls the number, the scammer may pretend to be a Microsoft technician or security specialist. They often request remote access to the computer using software such as TeamViewer, AnyDesk or similar remote support tools.

Once connected, they may attempt to steal personal information, access online banking, install malicious software or demand payment for fake repair services.

The good news is that these scams can often be stopped before any damage is done.

If you ever see a warning like this, remember these important steps.

Remain calm. Scammers succeed when people panic and act quickly.

Never call the phone number displayed in the warning message.

Do not allow anyone remote access to your computer unless you have independently verified who they are and trust them completely.

Look for signs that the message may be fake. Poor grammar, unusual colours, alarming language and urgent demands are all common warning signs.

If possible, disconnect from the internet and seek professional advice before taking any action.

Most importantly, contact someone you trust for assistance.

Regular backups are also one of the best protections against scams, hardware failures and accidental data loss. Having a recent backup can significantly reduce stress and help you recover quickly if something goes wrong.

Unfortunately, online scams are becoming more convincing every year.

Artificial intelligence, professional-looking websites and realistic messages make it easier than ever for criminals to impersonate trusted companies.

That’s why a healthy dose of scepticism is one of the most valuable security tools you can have.

If you ever receive a suspicious warning on your computer, don’t assume the worst. Take a moment, seek advice and remember that legitimate companies such as Microsoft will not suddenly lock your screen and demand that you call a phone number.

When in doubt, ask for help.

A quick phone call can often prevent a costly mistake.

 Edin Read is founder and chief technician at Greyology Tech Support for Seniors. Visit greyology.com.au